Error message only on Android phones

This topic contains 17 replies, has 2 voices, and was last updated by Tina Smith 11 months, 1 week ago.

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July 16, 2018 at 9:03 pm #2310

Tina Smith
Participant
I discovered this issue when an Android user was helping me troubleshoot something else unrelated…I have an iPhone and this doesn’t happen on my phone…
But on HIS phone, whenever I have the Cyclone Blog Pro theme enabled, he gets a message that this script:
“cyclone_blog_pro_add_scripts()”
is not able to execute on his phone.
July 16, 2018 at 9:09 pm #2311

Cyclone Themes
Keymaster
Can you share your live url ??
July 16, 2018 at 10:59 pm #2312

Tina Smith
Participant
https://homeschoolrealm.com
July 17, 2018 at 10:29 am #2318

Cyclone Themes
Keymaster
Can you send me your cpanel or FTP password ?? I will need to check the code.
And don’t forget to tick set as a private reply so others won’t see the credentials.
July 21, 2018 at 8:42 pm #2350

Tina Smith
Participant
Sorry, I am just seeing this.
Now something is also happening with iPhone. A blog post posted to my Facebook page today and when I tapped it I got an error message. Also when I tried to just post the main url to give to people to go see the post…same error when you tap it. But if you go to safari and manually type in the url you can go there, no problem.
I have a screenshot of the error message, but don’t know how to upload it to these forums.
I will get you a login as soon as I get to my computer.
July 21, 2018 at 9:44 pm #2351

Tina Smith
Participant
I’m guessing that you don’t work over the weekend, so I switched the theme back to the free version of Cyclone blog, since that didn’t give me any errors. Just to make it through the weekend, so people can actually read my blog post from their phones.
Once you come back, I will switch it back again. And I’m going to get you the FTP now.
July 21, 2018 at 10:37 pm #2352

Tina Smith
Participant
This reply has been marked as private.
July 22, 2018 at 9:55 am #2359

Cyclone Themes
Keymaster
I tried to log in but couldn’t connect to the server. Can you check once the credentials ??
July 28, 2018 at 10:13 pm #2423

Tina Smith
Participant
Sorry for the delay…I assumed the forums would email me when there was a post here and was waiting for an email…just thought to check and woops!
That’s odd, I even tested the credentials and they worked for me…I’ll check again…
July 28, 2018 at 10:26 pm #2424

Tina Smith
Participant
This reply has been marked as private.
August 3, 2018 at 8:38 pm #2443
Tina Smith
Participant
Hello? Are you going to help me with this? My site is on hold right now until this is fixed. I had to switch back to the free version until I can get someone to help me fix this.
Perhaps the forums are also not notifying you when there’s an update…but I do hope you check them again soon…
- This reply was modified 1 year ago by Tina Smith.
August 5, 2018 at 5:17 pm #2459

Cyclone Themes
Keymaster
I have checked the FTP but couldn’t connect maybe my IP is blocked. What PHP version you are using ?? If possible plz update the PHP to 7. It will enhance your website performance. Can u share your cpanel details I can check from there?
September 16, 2018 at 7:53 am #2697

Tina Smith
Participant
This reply has been marked as private.
September 16, 2018 at 12:06 pm #2698

Cyclone Themes
Keymaster
Hi
I checked your site from the Android device and it is working fine now. I didn’t do anything maybe u have updated the PHP version. Can u check once ??
September 16, 2018 at 9:19 pm #2702

Tina Smith
Participant
That’s because I switched to the free version since the pro version was causing problems.
As soon as I get to my computer I can switch it again, but I need to be able to have it either fixed or switched back pretty soon because I just posted last night so I know people are going to be visiting it today…I am hoping for as little down time as possible. Android users will probably get that error.
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